Dr. Pam Estes Brewer is an Associate Professor and Director of Mercer’s MS in Technical Communication Management program. She focuses on the communication of international virtual teams, online communication strategy, and usability research. She is a Fellow in the Society for Technical Communication and serves on the review boards for several journals. Her first book, International Virtual Teams: Engineering Global Success was published by Wiley in 2015. She earned her Ph.D. in Technical Communication and Rhetoric from Texas Tech University.
Dr. Helen Grady is Professor and Chair of the Technical Communication Department. Her interests and research are technical editing, instructional design, and international technical communication. She spent six months in 2012 on a sabbatical as a distinguished visiting professor at the University of Applied Sciences in Karlsruhe, Germany. Active in the Society for Technical Communication, she is a Fellow and also chairs the Editorial Advisory Board for the IEEE Transactions on Professional Communication. In her free time, she enjoys playing golf and competing in triathlons.
Dr. Jennifer E. Goode is an Instructor in the Department of Technical Communication. She served as an online learning consultant for Mercer’s College of Nursing and College of Health Professions. Dr. Goode has worked for government and higher education organizations in the areas of computer-based training, document production and management, and online course management. Dr. Goode’s research interests include e-mentoring, online learning design and delivery, evaluation in organizations, STEM/STEAM initiatives in public schools, and the professional development of working women. Dr. Goode earned her Ph.D. and M.Ed. in Human Resource Education from the University of Illinois at Urbana-Champaign. She earned her B.S. in Technical Communication from Mercer University.
Dr. Bob Watson is an Assistant Professor of Technical Communication. His research interests and publications concern how people interact with information to discover the factors and principles that make this interaction more effective and satisfying. Dr. Watson earned an M.S. and a Ph.D. in Human Centered Design & Engineering from the University of Washington, Seattle, where he also earned a B.A. in Business Administration. Dr. Watson also worked as a senior writer, writing documentation for software developers at thePlatform/Comcast and Microsoft. He enjoys bringing his industry experience into the classroom to illustrate how technical communication skills are used on the job.
Dr. George Hayhoe is Professor Emeritus of Mercer University. He now teaches ocassionally in the MSTCM program. He is currently Editor-in-Chief of the IEEE Transactions on Professional Communication. His specialties are technical editing, usability, and research methods. He was a member of the ISO working group developing international standards in the field from 2005 to 2014. A fellow of the Society for Technical Communication, he has been active in STC since 1984. He won STC’s Jay R. Gould Award for Excellence in Teaching Technical Communication in 2012. He is also a fellow of IEEE and has been active in the IEEE Professional Communication Society since 1989.