Image of Dr. Pam Estes BrewerDr. Pam Estes Brewer is an Associate Professor and Director of Mercer’s MS in Technical Communication Management program. While she is interested in all things tech comm, she focuses on the communication of international virtual teams, online communication strategy, and usability research. She is an Associate Fellow in the Society for Technical Communication and serves on the review boards for several journals.  Her first book, International Virtual Teams: Engineering Global Success was published by Wiley in 2015.  She earned her PhD in Technical Communication and Rhetoric from Texas Tech University.




Image of Dr. Helen GradyDr. Helen Grady is Professor and Chair of the Technical Communication Department. Her interests and research are technical editing, instructional design, and international technical communication. She spent six months in 2012 on a sabbatical as a distinguished visiting professor at the University of Applied Sciences in Karlsruhe, Germany. Active in the Society for Technical Communication, she is a Fellow and also chairs the Editorial Advisory Board for the IEEE Transactions on Professional Communication. In her free time, she enjoys playing golf and competing in triathlons.




Dr. Susan Codone

Dr. Susan Codone is an Associate Professor in Mercer's Technical Communication program. While on any given day she'd rather be attending a Mercer football or basketball game, her research concentrates on the intersection of technical communication and religious organizations. She earned her PhD in Instructional Design and Development from the University of South Alabama.




Image of Dr. GoodeDr. Jennifer E. Goode is an instructor in the Department of Technical Communication. She served as an online learning consultant for Mercer’s College of Nursing and College of Health Professions. Dr. Goode has worked for government and higher education organizations in the areas of computer-based training, document production and management, and online course management. Dr. Goode’s research interests include e-mentoring, online learning design and delivery, evaluation in organizations, STEM/STEAM initiatives in public schools, and the professional development of working women.  Dr. Goode earned her Ph.D. and M.Ed. in Human Resource Education from the University of Illinois at Urbana-Champaign. She earned her B.S. in Technical Communication from Mercer University.



Dr. George Hayhoe

Dr. George Hayhoe is Professor in the Technical Communication Department. His specialties are technical editing, usability, and research methods. He was a member of the ISO working group developing international standards in the field from 2005 to 2014, and has been active in the Society for Technical Communication since 1984 and in the IEEE Professional Communication Society since 1989.